Frequently Asked Questions about Louisiana In-Home Care
- How do you choose the Care Attendants who work for CARE, Inc.?
All of our in home care specialists are carefully selected through a very detailed employment and training process. Before they are hired, each Care Attendant must participate in a detailed screening process including: criminal background check, driver’s license, prior employment history and professional reference validation. Aside from meeting these qualifications, we ask our candidates questions about their manner of care to ensure that we only hire people who are passionate about working with CARE, Inc. and who can uphold the company culture of compassion, empathy, integrity and respect.
- What type of certifications or licenses does CARE, Inc. have?
We are licensed, monitored and regulated through the Department of Health and Hospitals. Additionally, all of our employees are covered with workers compensation insurance to give our clients entire satisfaction that our company is legally proven to provide care for your loved ones.
- Are in-home care services expensive?
Many people think that having a personal care giver is more costly than a nursing home, assisted living facility or another type of institution. This is not true. Actually, in-home care services are often far more cost effective because of the ability to customize the care program to your individual family’s unique needs.
- What is the difference between home healthcare and in-home care?
Although similar in nature, home healthcare is different. We want to be clear to avoid any confusion in services that our clients receive. Home healthcare is a term used to describe nursing care, physical therapy, social work, speech therapy, and other types of occupational health care. The services we offer are in-home care, which assists families with either short-term or long-term care duties. We stay in the home with the client and are available 24/7 either for daytime or nighttime support to handle light housekeeping, transportation, personal hygiene, medication reminders, companionship, mobility assistance, or even grocery shopping and other tasks that aide the client in maintaining independence. We are like an extended member of the family, whereas home healthcare is more like a nurse’s aide or physical therapist.
- When are you available to come?
Our Care Attendants can come for a minimum of four hours, an entire day or around the clock. We have people on call and can be reached 24/7/365 for your convenience. Morning, afternoon, evening or overnight.
- Do you have a set schedule of fees?
All fees are customized per the needs of our clients and their individual situation. In many cases, we are able to find assistance through government Medicaid programs or community-based funds that can help to alleviate the financial burden.
- Does the same Care Attendant come to each visit?
We strive to match clients with one or more specific Care Attendants, so that our care specialists can get to know your loved one’s unique needs and be prepared to accommodate them. Many people with disabilities or aging clients like to have a routine in place to make the adjustment easier. A lot of our Care Attendants truly become like part of your extended family and they genuinely care about the people they serve.
- What if the assigned Care Attendant gets sick?
Elderly people in particular can be more vulnerable to seasonal illnesses, viruses and influenza. Therefore, we make sure not to expose our clients if at all possible and encourage our Care Attendants not to work on those days they might be ill. While on vacation, leave or sick days, your family will always have a backup from our Elite Backup Group, which is an elite special team we have in place to cover dropped shifts, call-outs, emergency intakes, illnesses or other reasons things happen. They will do their best to maintain the routine in place and will be in communication with home base, as well as with the assigned Care Attendant in case of any questions. Our Elite Backup team makes sure every client is attended to, on time.
- How long has your company been operating?
Care, Inc. has been in business since 1991. Since then, we have grown to over 800+ employees and four offices throughout Louisiana. We are one of the largest in-home care agencies in LA and will continually grow as our client base extends beyond the regions of Baton Rouge, Covington, Laplace and Hammond.
- What measures do you have in place to protect privacy?
Even after our agreement and contract is in place, we are very serious about adhering all state and federal guidelines concerning the privacy of our clients. Only the office and related employees for each case will be privy to your loved one’s personal information and we have steps in place that are discussed and stressed upon during training. Your information is never given out to anyone – or any company – period.
- What’s the next step if we are interested in hiring Care Inc.?
If CARE, Inc. seems like a great fit for your circumstances, we can arrange a mutually convenient time to meet with your family. At that time, we can also answer any additional questions you have and discuss the cost, level of services needed and other concerns that should be addressed.
Have more questions? Ready to schedule a consultation?
Contact us to ask us anything you’d like to know.